The Makner Promise · v1.0

Guarantees written into every contract.

Not marketing slogans — binding policy clauses, published and enforceable. If we miss, you earn.

On-Time or 20% / Week

Miss our date by more than 3 business days (for reasons in our control)? You earn a 20% credit of that milestone for each commenced week of delay.

20% / week

30-Day Quality Warranty

Every bug fixed free for 30 days after launch. Critical bugs (outage, data loss, payment failure) acknowledged within 24 hours, corrected within 3 business days.

30 days

CEO Executive Escalation

Any at-risk project goes straight to the CEO, who personally supervises until closure — with free compensating enhancements at Makner's sole cost.

Direct to CEO
How delivery works

Four gates. Zero surprises.

GATE 01

SOW Signed

Scope, deliverables, dates and acceptance criteria locked in writing.

GATE 02

Design Gate

UI/UX approved by you before a single line of production code.

GATE 03

Build & QA

Development with internal QA gates; demo released for your 5-day review.

GATE 04

Launch & Warranty

Deployment, handover docs, training — then 30 days of free bug-fixing.

Want the full policy?

The complete Delivery Guarantee Policy (v1.0) — download it, read it, and hold us to it.

Download Policy (PDF)